Our Commitment to Your Satisfaction

At Marketfleet Inc.Shop, we’re dedicated to enhancing your lifestyle with quality outdoor gear, home essentials, and pet accessories. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy. Your satisfaction is our adventure!

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and quantity
  • Reason for return or exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions for shipping your return.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging with all tags and accessories included. Include the Return Authorization Number on the outside of the package.

Step 4: Return Processing

Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bar & Liquor Accessories (for hygiene reasons)
  • Cookware that shows signs of use
  • Calisthenics equipment that has been assembled or used
  • Pet Carriers & Cat Trees that show wear or damage
  • Any items not in original condition, damaged, or missing parts

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]
Body:
Dear Marketfleet Inc.Shop Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for [Product Name]]
Please send me the return authorization and instructions.

Thank you,
[Your Full Name] [Your Email Address]

Exchange Policy

We’re happy to exchange items for a different size, color, or product of equal value. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9AM-5PM PST

International Returns

Since we serve customers worldwide (excluding Asia and certain remote areas), international returns follow the same process. Customers are responsible for return shipping costs unless the return is due to our error.

We reserve the right to refuse returns that don’t meet our policy requirements. This policy may be updated periodically – please check back for the most current version.